Information collection and use
Emirates Group includes any and all of the following entities and/or brands: Emirates, dnata, dnata World Travel, Emirates SkyCargo, Skywards, Emirates Holidays, Arabian Adventures, EmQuest and their associated brands and/or companies from time to time. A list is available upon request from: Corporate Communications, PO Box 686, Dubai, United Arab Emirates.
We are responsible for the processing of any personal information you provide to dnata.com (the ‘Website’). We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain about you. By using our Website you consent to this use.
Why do we need your personal information?
When you use services provided on this Website you will be asked to provide certain information such as your name and contact details. We will store this information and hold it on computers or otherwise. We will use this information in the following ways:
- To register you with our Website and administer our Website services where you have registered to receive these. You can unsubscribe from these services at any time (see Choice/Opt-out below);
- To answer any queries which you may send to us by e-mail;
- For crime prevention and detection; and
- Privacy Policy
We care about your privacy
We are committed to treating your privacy with respect, fairness, transparency and integrity, honouring the trust you place in us
- We will be transparent with you through our Privacy Policy and during our interactions with you
- We will only use your personal data to provide you our services, for legitimate business purposes, to fulfil legal obligations, to keep you safe and where you tell us it’s ok
- We will only send you marketing messages if you tell us to do so
- We will keep your personal information secure
- We will respect your rights to control the personal information you share with us
Our Privacy Policy in Brief
This Privacy Policy covers the Emirates Group, its websites, mobile applications and mobile websites (except where you are notified of another privacy policy by the specific Emirates Group entity who collects your personal information).
Personal information we collect and use
We will collect, process and use personal information during our interactions with you. The type of personal information we collect depends on the type of interaction with you. It typically includes,
name/ title
date of birth
contact details (including email address and telephone/mobile number)
booking reference / Passenger Name Record (PNR) number
gender
passport details
country of residence / nationality
emergency contact/ details of next of kin
payment card details
loyalty scheme number
preferences (meals, language, aircraft, seats, lifestyle interests)
meal preferences
marketing preferences
In certain circumstances, we may also collect special categories of personal information such as,
health or medical condition
religion (for special religious flight bookings (such as Hajj travel) and immigration requirements)
biometric data
images and audio
How we use this personal information
We use your personal information to support our business and interactions with you. Such as, to,
provide you our services and process payments
operate our business
manage your visits to our properties (offices / aircraft/ lounges) and events
personalise, market and advertise our products, services and offers
communicate and interact with you
improve our products, services and websites/mobile applications
manage your loyalty scheme membership
determine your fitness to travel, provide you special medical assistance, manage an emergency and meet government requirements
identify you through biometric technologies
meet legal obligations, prevent crime / fraud and for legal purposes
We only collect, process, use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do so.
Sharing your personal information with others and globally
We share your personal information with,
other entities within the Emirates Group to provide you with, improve, and personalise our products and services; to manage our business; develop a single customer view; for profiling and analytics
third parties who help us manage our business and deliver our products and services, including loyalty schemes, IT and back office support, fraud detection, customer service centre support, airport operations and car services, marketing, payment verification, data warehouse storage, research and analysis
bank and payment providers to authorise and complete payments
governments agencies and law enforcement and others as permitted or required by law
third parties whose products or services you are purchasing through our Platforms or otherwise such as airlines (including our code share and interline partner airlines), tourism agencies, hotel, transfer and car hire companies, tour and excursion providers or to travel agents
we may share in aggregate, statistical form, non‑personal information regarding the visitors to our Platforms, traffic patterns and Platform usage with our other entities within the Emirates Group or third party advertisers and social media and digital platforms to provide advertising
third party advertising and social media platforms to provide more personalised advertising promoting our products and services in accordance with your preferences
potential or actual third party purchaser of our business or assets
The Emirates Group is a global business, which means your personal information may be transferred and stored in the United Arab Emirates and other countries which may be outside your country of residence. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and fully managed to protect your privacy rights and interests.
How we protect and store your personal information
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information. For example, the measures we take include:
placing confidentiality requirements on our staff members and service providers;
destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected;
following security procedures in the storage and disclosure of your personal information to prevent unauthorised access to it; and
using secure communication channels such as SSL (“secure sockets layer”) or TLS (“transport layer security”) for transmitting data that is sent to us. SSL and TLS are industry standard encryption protocols used to protect online transaction channels.
Cookies
A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate our websites and the internet, and helps us provide better website services to you and tailor certain content. For information about how we use cookies, please read our Cookie Policy.
Legal rights available to help manage your privacy
If you are subject to laws that provide you with such rights, depending on certain exceptions and the processing activity we are undertaking, you may have certain rights in relation to your personal information, such as the right to,
access personal information
restrict the processing of your personal information
object to the processing (including direct marketing) of personal information
transfer your personal information
obtain a copy of personal information safeguards used for transfers outside your jurisdiction
lodge a complaint with your local supervisory authority
You can exercise your rights by completing a form on our website or by contacting us by email or post.
How to contact us
If you have any questions about our Privacy Policy, you can contact our Data Privacy Officer at privacy@emirates.com
or at Data Privacy Office, Emirates Group, P.O. Box 686, Dubai, United Arab Emirates.
Updates to this Privacy Policy
We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Policy, we will place any updates on this webpage and the privacy sections of any relevant platforms.
Legal
Without prejudice to your rights under applicable laws, our Privacy Policy is not a contract and does not create any legal rights or obligations.
About the Emirates Group
The Emirates Group includes a number of related businesses, including:
- Emirates, whose principal office is at Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates. Emirates is a Dubai corporation established by Decree No.2 of 1985 (as amended) of the Government of Dubai, which is primarily focused on airline operations and includes divisions and/or entities such as Emirates Skycargo, Skywards and Business Rewards; and
- dnata, whose principal office is at Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates. dnata is a Dubai corporation established by Decree No.1 of 1987 (as amended) of the Government of Dubai, which is primarily focused on ground handling, cargo, catering and travel agency services and includes divisions and/or entities such as dnata Travel, Arabian Adventures and marhaba.
You can find out more about the Emirates Group here(Opens external link in a new tab).
This Privacy Notice covers the Emirates Group, its websites, mobile applications and mobile websites (collectively referred to as the “Platforms”) except where you are notified of another privacy notice by the specific Emirates Group entity who collects your personal information.
Providing your personal information
The Emirates Group entity responsible for your personal information will be the member of Emirates Group that originally collects information from or about you. Where the collection and use of personal information is not addressed by this Privacy Policy, the privacy policy made available when your personal information is collected will apply.
You do not have to provide your personal information to us, but if you do not provide certain information we will only be able to provide limited products and services to you. For example, where you refuse to provide mandatory travel information, we will not be able to transport you.
This Privacy Policy applies even if you have purchased your travel or other products or services via a third party (such as a travel agent or holiday company). These third parties may also have their own privacy policies that apply when they collect information from or about you.
Updates
We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Policy we will place any updates on this webpage and the privacy sections of any relevant Platforms. Please regularly check this webpage and the privacy sections of any relevant Platforms for the latest version of our Privacy Policy. If at any point we decide to make fundamental changes to our Privacy Policy, we will seek to inform you by notice on our website or on the relevant section of any other Platform or email.
Third Party Websites
You might find external links to third party websites on our Platforms. Our Privacy Notice does not apply to your use of a third party site. We are not responsible for the privacy practices of websites that are not operated by an entity in the Emirates Group and encourage you to read the privacy statements of any such third party site.
Personal information we collect and use if you have any queries about any of our products or services
If you have any queries about any of our products or services, compliments or complaints, or requests such as flight certificates, we will need to collect information from you, including your contact details, in order for us to respond to your query or provide you with assistance. We will collect this information when you submit a form on our Platforms, send us an email, call our customer service centre, visit a local office or retail centre, or contact us via another form of communication such as through social media or an online chat tool, or on board our flights or in our lounges.
Types of personal information we collect
The types of personal information we collect includes your:
- name
- title
- date of birth
- address
- contact details (including email address and telephone/mobile number)
- Passenger Name Record (PNR) number
- booking reference
- loyalty scheme number
- passport copy
- death, marriage or other legal certificate or power of attorney
Depending on the nature of your query, we may need to collect special categories of personal information from you so that we can properly understand the nature of your query or request. More details on Special categories of personal information we collect and use
We also keep a record of the communications we have with you including call recordings so that we can monitor and improve the quality of our customer support services, comply with relevant legal obligations and to make and defend claims. If you visit one of our local offices or retail centres you will be monitored by closed caption television for security purposes. In each case, we do so in compliance with applicable laws.
How we use this personal information
We use your personal information to:
- address your inquiry or any other interaction with us as efficiently as possible
- analyse the types of inquiries received to improve our products and services and interactions with our customers
- to authenticate your identity such as when you call our customer service centre
- manage any claims you make for compensation or otherwise
- as you may authorise or consent to additionally from time to time
Personal information we collect and use when you use our Platforms
Our Platforms use cookies. A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate our Platforms and the internet, and helps us provide better Platform services to you and tailor certain content. Cookies may collect personal information about you. For more information on how we use personal information when you use our Platforms and how to manage cookie settings see When and how we undertake analytics and profiling and Cookiesbelow. We also monitor your journey on our Platforms via tools on our Platforms in order to ensure your customer experience meets expectations and to identify errors or issues.
Some of our Platforms make available for purchase products and services related to your journey with us such as duty free products. In such instances, we may collect your flight details and payment information to process your purchase and communicate with you regarding your order.
Personal information we collect and use from third parties
We collect personal information from third parties who you have authorised to provide your personal information to us (for example, this may be your travel agent or another person making a booking on your behalf, your travel companion, your travel coordinator, co‑branded credit card partners, duty free retail stores, social media and other digital platforms). We combine this information with the information we collect directly from you or about you for the purposes set forth in this Privacy Policy. More details on Sharing your personal information with others is below.
We also collect personal information from individuals who may refer you as a friend to our loyalty schemes or products or services. We ask these individuals to confirm that you are happy to hear from us.
Overview
These sections explain the legal basis for collecting and using your personal information, how we use personal information for marketing, analytics and profiling, how we protect your personal information, the legal rights that are available to you and how to contact us.
Legal basis for using your personal information
We only collect, process, use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:
- we need to use your personal information to perform a contract or take steps to enter into a contract with you. For example, to manage your booking with us, to take payment for your booking, if you are a passenger on one of our flights or to complete your travel arrangements;
- we need to use your personal information for our legitimate interest as a commercial organisation. For example, we may record calls to our customer service centre so that we can review how we handle calls and make any necessary improvements or we may share your personal information with other Emirates Group companies to improve our products and services. In all such cases, we will look after your information at all times in a way that is proportionate, that respects your privacy rights and is in accordance with our Privacy Policy, and you have a right to object to processing as explained in Legal rights available to help manage your privacy
- we need to use your personal information to comply with a relevant legal or regulatory obligation that we have or we are legally permitted to disclose your personal information to law enforcement or regulatory and other governmental agencies to aid in investigations. . For example, in some countries, we are required to provide API to border control, customs and law enforcement officers at ports of entry and exit on your itinerary, or provide medical information to these entities and local and global health authorities during a public health emergency. Where we receive requests for information from law enforcement or regulatory and other governmental agencies, we carefully review and validate these requests before any personal information is disclosed.
- we have your consent to using your personal information for a particular activity. For example, where you consent to us sharing with you special offers about the Emirates Group which we think may be of interest; and
- we need to use your personal information to protect your vital interests. For example, we may need to report your medical condition to a hospital or clinic in the event of an emergency on board our flights.
We set out more information about the legal bases for which we process personal information in the table which you can access below. There may be one or more legal bases relevant to an activity listed in this table. The table may be amended and updated from time to time.
Sharing your personal information with others
We share your personal information in the manner and for the purposes described below:
- with other entities within the Emirates Group where such disclosure is necessary to provide you with our products and services or to manage our business, including loyalty schemes. We may also share your personal information within the Emirates Group to personalise the service and offers you receive (for example, by being aware of previous travel experiences, transactions or preferences, and tailoring the way we provide our products or services to you based on your preferences and profile); to develop a single view of our customers’ transactions, interactions, preferences and behaviours across the Emirates Group; to improve the products and services we offer or help us to create new ones and for marketing, profiling and analytics as detailed in Personal information we collect and use for marketing purposes, profiling and analytics below; and for the purposes described in this Privacy Policy. The following page(Opens an external website in a new tab) for a list of the members of Emirates Group;
- with third parties who help us manage our business and deliver our products and services, including loyalty schemes. These third parties have agreed to confidentiality obligations and use any personal information we share with them or which they collect on our behalf solely for the purposes of providing the contracted service to us. These third parties include service providers who help manage our IT and back office systems, detect fraudulent transactions and security incidents, provide customer service centre support, manage airport operations, manage communications and tailor marketing and advertising; process payments such as banks and payment card companies; manage our data warehouses; provide services to administer our Platforms; provide internet services; host our facilities; provide airport ground handling and assistance; provide car services; and conduct research that assists us with understanding consumer interests.
- bank and payment providers to authorise and complete payments;
- with governments, government organisations and agencies, border control agencies, regulators, law enforcement and others as permitted or required by law, in relation to API or such other legal requirements as apply from time to time when travelling to or from a particular country, to generally comply with all applicable laws, regulations and rules, to fulfil requests of law enforcement, regulatory and other governmental agencies for cooperation with investigations, and to fulfil requests of public health authorities for contact tracing and communicating with passengers who may have been in contact with affected individuals;
- with third parties whose products or services you are purchasing through our Platforms or otherwise so that they can complete your purchase, meet their legal obligations in connection with your purchase and manage any problems with your booking. These third parties include airlines (including our code share and interline partner airlines), tourism agencies, hotel, transfer and car hire companies, tour and excursion providers, insurance providers and travel agents. These third parties may have their own privacy policies that also apply to you; and may use your personal information to meet their own business purposes and legal requirements.
- we may share in aggregate, statistical form, non‑personal information regarding the visitors to our Platforms, traffic patterns and Platform usage with our other entities within the Emirates Group or third party advertisers and social media and digital platforms to provide advertising;
- we work with third party advertising and social media platforms to provide more personalised advertising promoting our products and services in accordance with your preferences as detailed in Personal information we collect and use for marketing purposes, profiling and analytics below; and
- if, in the future, we sell or transfer some or all of our business or assets to a third party, we may disclose information to a potential or actual third party purchaser of our business or assets.
How we use personal information to keep you up to date with our products and services
We use personal information to let you know about Emirates Group products and services that we think may be of interest to you. This may be based on your preferences, derived from Cookies, inferred from your interactions with us including on our social media accounts or market research. We may also let you know about our corporate services which we believe may be relevant to you in a professional capacity.
We also work with social media and other digital platforms to provide you with advertisements within those platforms. We provide them with your name and contact details (such as your email address or phone numbers). If these social media and digital platforms match profile information provided by us with your profile information held by them then they will serve you our advertisements. The social media platforms will not identify you or share other personal information in your social media account to us.
We will only send you direct marketing, whether about Emirates Group, carefully selected third parties or partners, products or services, in accordance with your marketing preferences. We may contact you by email, SMS/text, social media, or through other communication channels that we think you may find helpful. If at any time you would like us to stop sending you marketing material, contact us or choose the relevant “unsubscribe” option set out below.
When and how we undertake analytics and profiling
Analytics
We aggregate personal information and remove any identifying elements in order to analyse patterns and improve our marketing and promotional efforts, to analyse Platform use, to improve our content and products and services, to customize our Platforms’ content, layout, products and services, and to support our business operations and we may appoint third parties to do this on our behalf, as set out above in Sharing personal information with others.
We gather certain usage information like the number and frequency of visitors to our Platforms. This information includes which webpage you just came from, which webpage you next go to, what browser you are using, your device ID and your IP address. This collective data helps us to determine how much our customers use parts of our Platforms, and do research on our users’ demographics, interests, and behaviour to better understand and serve you. One of the ways we do this is by installing and using Cookies on your browser or device. You can find out more about cookies and our Cookie Policy in the section entitled Cookies below.
If you use buttons on our Platforms linked to social media or similar sites (for example, “Like” and/or “Share” buttons), content from our Platforms may be sent back to those sites and, depending on your privacy settings, may be privately or publicly visible (for example, to friends, followers or generally to anyone who has access to your profile page).
Profiling
We use personal information such as your date of birth, gender, country of residence, transactions (for example, payments made with us, mileage and flights taken), information derived from Cookies and your preferences for profiling. Some of the legitimate purposes we profile personal information include:
- to obtain a better understanding of what you would like to see from us and how we can continue to improve our services for you;
- to personalise the service and offers you receive from us and recognise your loyalty and reward you as part of our loyalty schemes, including with invitations to special events;
- to provide you with tailored content online and optimise your experience of our Platforms;
- to provide you with tailored advertisements on other websites you visit and social media and digital platforms;
- to share marketing material we believe may be of interest to you, including from other companies within the Emirates Group and our third party partners;
- to help us operate our services more efficiently;
- to authenticate log‑ins on our Platforms and detect, prevent fraud and send you email or SMS/text with one time passwords./li>
Where required under applicable privacy laws:
- we will take steps to ensure that prior to profiling your personal information for a legitimate interest that our legitimate interest is not overridden by your own interests or fundamental rights and freedoms; and
- you may have rights to object to us profiling your personal information. You can learn more about such rights in Legal rights available to help manage your privacy.
Transferring personal information globally
The Emirates Group is a global business, which means your personal information may be transferred and stored in the United Arab Emirates and other countries which may be outside your country of residence. Some of these countries are subject to different standards of data protection than your country of residence.
We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law, and we only transfer personal information to another country where:
- we are satisfied that adequate levels of protection are in place to protect your information; and
- the transfers are fully managed to protect your privacy rights and interests and are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights.
- we ensure transfers within the Emirates Group will be covered by an agreement entered into by members of the Emirates Group (an intra group agreement) which contractually obliges each member to ensure that personal information receives an adequate and consistent level of protection wherever it is transferred within the Emirates Group;
- where we transfer your personal information outside the Emirates Group or to third parties (who help us to provide our products and services), we obtain contractual commitments from them to protect your personal information; or
- where we receive requests for information from law enforcement or regulators, we carefully review and validate these requests before any personal information is disclosed.
In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions.
You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal information when this is transferred as mentioned above.
For residents of Australia, your personal information may be transferred to the United Arab Emirates, the United Kingdom and where our servers are located from time to time, along with where you are travelling to or from or as required by law.
How we protect and store your personal information
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information. For example, the measures we take include:
- placing confidentiality requirements on our staff members and service providers;
- destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected;
- following security procedures in the storage and disclosure of your personal information to prevent unauthorised access to it; and
- using secure communication channels such as SSL (“secure sockets layer”) or TLS (“transport layer security”) for transmitting data that is sent to us. SSL and TLS are industry standard encryption protocols used to protect online transaction channels.
As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect user IDs and passwords, please take appropriate measures to protect this information.
Here are some simple steps you can take to ensure your personal information is kept securely:
- keep your booking reference confidential ‑ upon making a booking a unique booking reference (also known as a PNR or Passenger Name Record) will appear on the email confirmation or ticket of each person in your booking. It is important that you keep your booking reference confidential at all times. Other persons may be able to access your booking details through our system if you disclose your booking reference to them;
- if you are travelling in a group and would prefer that your individual booking details are not available to other passengers you may choose to have each person make a separate booking (to be paid for individually);
- keep your Skywards number / Business Rewards number / Customer log‑in details confidential. You should not share your log in details with anyone else. You should also log out when you finish using our Platforms. This is especially important if you are using a publicly accessible computer; and
- be aware of “Phishing”, which is where someone tries to represent themselves as someone else to gain information from you ‑ always check whether emails from any sender are actually from them, and if in doubt, go directly to their website and do not click on links in emails, as these may take you to “clone” websites which use your information illegally.
Storage of your personal information
We keep your personal information for as long as is reasonably necessary for the purposes for which it was collected. For example, to manage bookings and provide you with any relevant Emirates products or services, as explained in this Privacy Policy. We will ensure that it is disposed of in a secure manner.
In some circumstances we may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
If you require further information about how we retain particular information please contact us.
Cookies
A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate our Platforms and the internet, and helps us provide better Platform services to you and tailor certain content.
Cookies may collect personal information about you. Cookies help us remember information about your visit to our Platforms, like your country, language and other settings and searches. Cookies enable us to understand who has seen which webpages and how frequently, and to determine which are the most popular areas of our Platforms. They can also help us to operate our website more efficiently, and make your next visit easier and customise your view of the Platforms to reflect your preferences and activities. They also help us tailor our marketing and advertisements to you on our Platforms, other websites you visit, social media platforms and your other devices.
For more information on how we use cookies please read our Cookie Policy, where you can also find information so you can delete cookies or block certain types of cookie. You should note that this may have an impact on our ability to provide the Platform services to you.
See also our section on When and how we undertake profiling and analytics.
Legal rights available to help manage your privacy
If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have certain rights in relation to your personal information. Click on the links below to learn more about each right you may have:
- To access personal information
- To rectify / erase (‘right to be forgotten’) personal information
- To restrict the processing of your personal information
- To object to the processing (including direct marketing) of personal information
- To transfer your personal information
- To obtain a copy of personal information safeguards used for transfers outside your jurisdiction
- To lodge a complaint with your local supervisory authority
If you wish to access any of the rights set out above, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive.
Right to access personal information
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of: the source of your personal information; the purposes, legal basis and methods of processing; the data controller’s identity; and the entities or categories of entities to whom your personal information may be transferred.
Right to rectify or erase personal information
You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in limited circumstances where:
- it is no longer needed for the purposes for which it was collected; or
- you have withdrawn your consent (where the data processing was based on consent); or
- following a successful right to object (see right to object); or
- it has been processed unlawfully; or
- the personal information must be erased for compliance with a legal obligation under European Union or Member State law to which the relevant Emirates Group entity is subject.
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
- for compliance with a legal obligation; or
- for the establishment, exercise or defence of legal claims.
Right to object to the processing (including direct marketing) of your personal information
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
You can request that we stop contacting you for marketing purposes.
You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
If you are Skywards member or have joined our mailing list, you can manage your marketing preferences automatically in the following ways:
- you can click the “unsubscribe” link that you will find at the bottom of our emails which you receive from us, or you can unsubscribe by contacting us or changing your account settings which will remove you from Emirates’ marketing lists;
- to unsubscribe from Emirates Skywards marketing communication go to www.emirates.com log in to Skywards, select ‘My Account’ and then select ‘Personal Preferences’. Within Personal Preferences you can scroll down and update your preferences.
Right to transfer your personal information
You can ask us to provide your personal information to you in a structured, commonly used, machine readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
- the processing is based on your consent or on the performance of a contract with you; and
- the processing is carried out by automated means.
Right to obtain a copy of personal information safeguards used for transfers outside your jurisdiction
You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union.
We may redact data transfer agreements to protect commercial terms.
Right to restrict the processing of your personal information
You can ask us to restrict your personal information, but only where:
- its accuracy is contested, to allow us to verify its accuracy; or
- the processing is unlawful, but you do not want it erased; or
- it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
- you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal information following a request for restriction, where:
- we have your consent; or
- to establish, exercise or defend legal claims; or
- to protect the rights of another natural or legal person.
Right to lodge a complaint with your local supervisory authority
You have a right to lodge a complaint with your local supervisory authority (i.e. your place of habitual residence, place of work of place of alleged infringement) if you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
How to exercise your rights
You can exercise your rights by completing a form on our website which you can find in the following page, or by emailing us at privacy@emirates.com(Opens your email client) or by sending us a communication at Data Privacy Office, Emirates, P.O. Box 686, Dubai, United Arab Emirates. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.